Saturday, March 18, 2023

Rio Ultra Lounge (360 Lounge Reloaded) - Bar Rescue Update

In this week's episode of Bar Rescue, Jon Taffer and crew are in Charlotte, North Carolina to rescue 360 Lounge Reloaded.  The bar is owned by Napoleon Isom who is a mechanical engineer who invested $50,000 to purchase the bar.  Napoleon has no training program and the bar is supposedly losing up to $20,000 a month and is a month from closing. 

During the Bar Rescue makeover, Jon Taffer decided to change the name of 360 Lounge Reloaded to Rio Ultra Lounge and the bar has kept the name. Let's take a look at some information, reviews, and updates for Rio Ultra Lounge since Bar Rescue came and made all of the changes to the bar (All reviews are post-Bar Rescue):

Positive Reviews:
  • None

Negative Reviews:
  • "Empty & charged $20 for entry smh. However service was good."
  • "I went here for the first time November 2nd and initially I love the Place, beautiful place the ladies in the bar was awesome. I had a section me and a group of friends just having a good time. At the end of the night I wanted to use the restroom (take note the bar was close but the music was still playing and people was still there) I went and a guy told me the rest room is closed for the night. I was literally begging because I had to go so bad. I could not believe as a spending customer to this establishment I was refused access to the rest room. I ask to speak to a manager and the same guy told me he is the manager and I have to leave and go to the gas station across the street to use their rest room. I continue to tell him I will do a blog about this and he try to snatch my phone out my hand then telling the security to drag me out if I don’t leave. What kind of place treats their customers like this? I will never go back to that place. They were very unprofessional, and especially that manager. I am very upset at the way I was treated."
  • "All they play is trap. Also, our waitress was rude. Nice to people each if you wanna have a good laugh"

*Reviews from Yelp, Google

Other News and Links:
  • The Bar Rescue for 360 Lounge Reloaded happened in the middle of 2022.
  • Here is a preview video of the episode from the Bar Rescue YouTube page.
    • Here is another video that shows Jon Taffer inspecting the kitchen and finding mold in the ice machine. (Link)
  • Here is the Rio Ultra Lounge website and Instagram page. It seems they use their Instagram page the most for updates. Here is the 360 Lounge Facebook page which hasn't been updated.
  • In a local article, owner Napoleon said, "There is no doubt this show saved our bar and gave me the confidence in myself that I needed to make this work."
    • He is also quoted in the article, "We may have butted heads a couple of times, but I knew he was here to help. I really learned a lot from him, just about being involved in your business, making connections with customers and continuously investing back into the venue. Jon helped build my confidence back up. … I’m really so proud of how far we’ve come."
  • Here are the reviews for Rio Ultra Lounge from Yelp and Google.


Jon Taffer decided to change the name of 360 Lounge Reloaded to Rio Ultra Lounge and the bar has kept the name.  The bar doesn't have many reviews since the makeover, but the few reviews are negative with people complaining about the cover charge and waitresses. Napoleon seems happy with the makeover and says the show has helped save his bar. 

*To see how all of the bars from Bar Rescue are doing, go to the Bar Rescue Updates page, and also Like us on Facebook or Follow Us on Twitter to stay up to date with all things involving Bar Rescue.

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